DeutschWant to pause your membership?
Request a pause for your FITSEVENELEVEN contract here. For vacation you can pause for up to 8 weeks per calendar year – no proof and no fee. For illness, pregnancy or a stay abroad, please upload a supporting document. You choose the reason in the next step.
Choose your club
Please select the FITSEVENELEVEN club where you signed your contract.
Your details
Please enter the details you used when signing your contract so we can find it.
FAQ
Good to know
Who can request a pause?
All members with an active contract at a FITSEVENELEVEN club. Memberships created from a ticket are excluded – they cannot be paused. For promotional contracts (“Special”), a pause is not possible during the fee-free bonus period, only afterwards.
How long can I pause for vacation?
4 or 8 weeks per calendar year – in one go or in two blocks of 4 weeks. No proof needed and no fee.
What proof do I need?
For illness a doctor's certificate; for pregnancy a medical certificate or your maternity record (Mutterpass) – other documents are not accepted; for a work- or study-related stay abroad a certificate (e.g. from your employer or university), a contract or a ticket. The requested period must match the period on the document. PDF, JPG, PNG or HEIC up to 4 MB.
Can I train during the pause?
No. You cannot check in at the club during an active pause. Access is restored automatically when the pause ends.
What happens to my contract?
Your membership is paused, and your contract term is extended by the length of the pause.
When does my pause take effect?
Our membership services team reviews every request. You will receive the confirmation and the approval by email at the address stored in your member profile.
Can I end my pause early?
Yes. Please email our membership services team at support@fitseveneleven.de and tell us from when you would like to train again.
Where can I find my membership number?
In your contract confirmation or in the app under Studio → Self-service → Member data.